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Cloud9 Repair Service

Cloud9 Repair Service
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Price: £24.94
Availability: 75
Model: repair_service
Average Rating: 5 out of 5 Stars!

Cloud 9 hair straightener can be repaired for £24.94

If you wish to send your Hair Straighteners away for repair then we can offer a complete hair straightener repair service for Cloud Nine irons.

The flat rate of £24.94 includes all electrical parts, labour, packaging and return postage. Postage is Royal Mail 1st Class Signed For, please ask if you prefer return using 'Special Delivery' (£5 surcharge). The only thing that is not included is if a replacement arm is required, for example if the hinge is broken. These will be charged at £15 each (we will contact you once we have inspected your irons and worked out what is required). Other than that there are no hidden part costs. All genuine Cloud 9 models can be repaired.

All repair work comes with a 3 month warranty against the same problem occurring again (except model C9-T1.0 which has a 1 month warranty)

Note on model C9-T1.0 (The Touch)

Unfortunately, we are unable to offer the 3 month warranty on this model. This product carries a 1 month warranty only. Please understand this if sending model C9-T1.0

For Customers in New Zealand and Australia, please visit our New Zealand based website for a New Zealand Based Cloud9 Repair Service


The process for sending your straighteners for repair involves three simple steps:


Purchase this item from our shop. If you would rather not make payment over the internet in advance, just print and complete this form (or make sure you include all these details on a piece of paper) and include it with your Cloud Nine's. If you are sending a cheque please make payable to:  

M T Briscombe

Step 2

Pack your Cloud Nine's in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number, name and what the problem is or complete the form mentioned in step 1. Use Royal Mail as they deliver around 9am, courriers deliver at random times!

**Please DO NOT send irons in their original (heavy) boxes or with any accessories as these increase the cost of the postage and we are unable to return them without charging a little extra for the increased postage**

Step 3

Pop the package in the post to the following address:

Cloud9 Repair
Apartment 16,
Tower Rise,
Tower Crescent,
North Yorkshire,
LS24 9FD

We recommend you use a recorded postal service to avoid your irons getting lost in the post.

Please Note:

In the unlikely event that your Cloud Nine are beyond repair you will be refunded in full or you will be offered an alternative.


  • How long will it take?
    Your irons should be returned to you within 3-5 working days from the day you post them.
  • Can I pay with Paypal?
    Yes - order the repair via our shop and you can choose to pay with Paypal.
  • I'm not in the UK - can you send my Cloud9s back to an overseas address?
    Yes! Please contact us for a quote.

In the unlikely event that the item goes astray during return shipping then a refund will be forwarded based upon what we can collect from Royal Mail.

Warranty returns: Postal cost of return for repair is stood by the customer, return to customer is incurred by us.

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All parts should be fitted by a competent person.
If you are in any doubt please use our Cloud9 Repair Service.