Contact Us

The website was launched in 2013 to offer the best service in the out of warranty Cloud Nine repair market. The aim is to offer people the chance to repair Cloud 9 irons themselves by providing information, guides, parts and advice. Therefore if you have a question, please don't hesitate to ask us! This website is independent and not associated with Cloud9 (which is a trademark of Unil Electronics Europe Ltd) in any way.

The online shop and repair service is operated by Tbris Repairs.

For technical support questions we recommend contacting us via email (don't worry - we will reply!) or use the form below, as then we can send you a link to the appropriate part of our support website which will answer your question.


Our address for returns and exchanges is as follows.

Cloud 9 Repair
15 Rochester Row
Ceretic Park
North Yorkshire
LS25 6FZ

Please note that we can only accept visitors by appointment.


Email is the best way to contact us and we generally reply within a few hours. If an email is clearly urgent then we will respond straight away where possible.

That said a conversation on the phone can often be more useful so if you wish to talk to us please give us a ring on 07403 731 391. If you get our answering machine, please do leave a message and we will call you back.

Contact Form