NOTE! Irons received after 12/8/2020 will be attended on/after 17/8/2020, sorry for any inconvenience
DURING THE OUTBREAK OF COVID-19 WE WILL MAY BE USING COURIER'S, SO RETURN TIMES MAY BE EXTENDED.
Cloud 9 hair straightener can be repaired for £25.94
If you wish to send your Hair Straighteners away for repair then we can offer a complete hair straightener repair service for Cloud Nine irons.
The flat rate of £25.94 includes all electrical parts, labour, packaging and return postage. Postage is Royal Mail 1st Class, please ask if you prefer return using 'Special Delivery' (£5 surcharge). The only thing that is not included is if a replacement arm is required, for example if the hinge is broken. These will be charged at £35 each (we will contact you once we have inspected your irons and worked out what is required). Other than that there are no hidden part costs. All genuine Cloud Nine models can be repaired.
All repair work comes with a 3 month warranty against the same problem occurring again
For Customers in New Zealand and Australia, please visit our New Zealand based website for a New Zealand Based Cloud9 Repair Service
The process for sending your straighteners for repair involves three simple steps:
Purchase this item from our shop.
If you would rather not make payment over the internet in advance, just print and complete this form (or make sure you include all these details on a piece of paper) and include it with your Cloud Nine's.
If you are sending a cheque please make payable to "M T Briscombe"
Pack your Cloud Nine's in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number, name and what the problem is or complete the form mentioned in step 1.
**Please DO NOT send irons in their original (heavy) boxes or with any accessories as these increase the cost of the postage and we are unable to return them without charging a little extra for the increased postage**
Pop the package in the post to the following address:
Cloud 9 Repair
15 Rochester Row
We recommend you use a recorded postal service to avoid your irons getting lost in the post.
In the unlikely event that your Cloud Nine are beyond repair you will be refunded in full or you will be offered an alternative.
White Touch irons... If your Touch irons (C9-T1.0) require a new mains-cable, then a black one will be fitted, these look fine as the plates, text and trimmings are black!
How long will it take?
Your irons should be returned to you within 3-5 working days from the day you post them.
Can I pay with Paypal?
Yes - order the repair via our shop and you can choose to pay with Paypal.
I'm not in the UK - can you send my Cloud Nine's back to an overseas address?
Yes! Please contact us for a quote.
Although we have never had a pair of irons go missing, or become broken/damaged on their return, it's worth noting that the return service provider will only consider themselves liable for the cost of service (purchase price), and NOT the cost of the irons, this is because we can't prove the content of the parcel. Please bear this in mind when purchasing.
Warranty returns: Postal cost of return for repair is stood by the customer, return to customer is incurred by us.
Cloud9 Repair Service
- Product Code: repair_service
- Availability: In Stock